Search results for "External assessment"
showing 3 items of 3 documents
Exploring hospital certification processes from the certification body’s perspective – a qualitative study
2020
Abstract Background Hospital certification is an external assessment mechanism to assure quality and safety systems. Auditors representing the certification body play a key role in certification processes, as they perform the assessment activities and interact with the involved healthcare organizations. There is limited knowledge about the approaches and methods that auditors use, such as role repertoire, conduct, and assessment practice. The purpose of this study was to explore auditors’ practice in hospital certification processes, guided by the following research questions: What styles do auditors apply in hospital certification processes, and how do auditors perceive their role in hospi…
Certification as support for resilience? Behind the curtains of a certification body — a qualitative study
2020
AbstractBackgroundCertification in healthcare often involves independent private sector bodies performing legally required or voluntary external assurance activities. These certification practices are embedded in international standards founded in traditional beliefs about rational and predictable processes for quality and safety improvement. Certification can affect organizational and cultural changes, support collaboration and encourage improvement that may be conducive to resilient performance. This study explores whether ISO 9001 quality management system certification can support resilience in healthcare, by looking at characteristics in the objectives, methods, and practice of certifi…
The strategic role of external sustainability assessment in the food value chain
2014
Purpose: This research seeks to shed more light on how external sustainability assessment in the food value chain could achieve a more significant strategic impact, as most organizations fail to implement sustainability measures beyond marketing efforts. A model is proposed that aims to clarify the understanding of the process, including the influence of the actors and the way they are affected. Design/methodology/approach: The topic is initially approached rather broadly from the perspective of performance measurement and management due to a lack of relevant literature, creating the link to sustainability and its assessment in a second step. Nine essential themes are developed from the the…